RWB Hosting's shared servers carry a 24 hour money back guarantee. Please note this only applies to MONTHLY Shared and Reseller Hosting and does NOT apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, Virtual Private Servers (VPS), Dedicated Servers, SMTP servers or domain registration, transfer or renewals.
It is at our discretion if we agree with your reasoning and if we can fix the issue then a refund will not be issued. Pre-payments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started.
RWB Hosting will not activate new orders or activate new packages for customers who have an outstanding balance with us. For a new order to be setup or a new package to be activated, you must not have a negative balance, unless otherwise stated by RWB Hosting in writing.
No refund will be granted if our terms of service are breached regardless of service suspension/termination status.